Quick Assist , originally known as Windows Remote Assistance , is a Windows XP feature and then allows users to temporarily view or control remote Windows computers over the network or the Internet to solve problems without touch the unit directly. It is based on Remote Desktop Protocol (RDP). Equipped with Get Help, a feature introduced in Windows 10 that allows users to contact Microsoft directly but does not allow for desktopping remotely or sharing the screen.
Video Quick Assist
Ikhtisar
Helpers who offer remote assistance can open multiple simultaneous sessions - one for each remote computer. However, users seeking help from a helper can only have one RA session waiting for a connection. An invite connection can be sent to multiple recipients - whichever one can connect. All subsequent connection attempts will be blocked until the first helper disconnects, after which other helper can connect. If the user disconnects the session, the RA application stops and no further connections are allowed.
Quick Assist is installed by default on Windows clients, but must be added manually on the Windows Server 2008 R2 server.
Quick Assist requests code to match users with a session. This will allow the grantor to access the receiving computer in Administrator mode while allowing the recipient to see the options given by the giver.
Maps Quick Assist
History
In Windows Vista, Remote Assistance is based on RDP 6 and Windows Desktop Sharing API. It is a stand-alone app and does not use the Windows Help and Support Center or Windows Messenger. Two system administrators can connect to one computer simultaneously. Remote sessions are automatically reconnected after restarting the computer. It also supports stop sessions, built-in diagnostics, chats, file transfers and XML-based recordings. This reduces the bandwidth requirements for low speed connections. NAT traversal allows a session to be created even if the user is behind a Network Address Translation (NAT) device. Remote Assistance can be configured using Group Policy and supports command-line switches so special shortcuts can be used.
In Windows 7, Remote Assistance is based on RDP 7 and uses Peer Name Resolution Protocol when connecting using the Easy Connect option. With Easy Connect , only passwords need to be shared instead of invite files , and two computers can create peer-to-peer connections via Local Area Network (LAN)) or Internet without server relay. Windows Remote Assistance does not support file transfers and clipboard sharing in Windows 7.
Remote Assistance is installed by default on Windows clients, but must be added manually on Windows Server 2008 R2 servers. Remote help sessions can be started by using the Windows Remote Assistance app available on the Start menu under All Applications -> Maintenance or by running msra.exe from the command line interface.
Original Remote Assistance is included on all Windows 10 releases as well, but since the Windows 10 Anniversary Update, its Start menu shortcuts are removed, effectively hiding them from users. Instead, a new application called Quick Assist is added. It has the same functionality and a fairly similar user interface, but it uses a solid white background and wireframe icon, similar to the Windows Universal Application Platform. Unlike the Remote Assistant, Quick Assist requires the giver to sign in using a Microsoft account before providing assistance.
Quick Assist, unlike Remote Assistance, presents a thin screen with an explanation of its intended use and two options: Get help and Help.
See also
- Share app
- Help desk
References
Further reading
Source of the article : Wikipedia
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